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As winter approaches, it's crucial to ensure everything is ready for the first snowfall. This issue focuses on validating your routes with a dry-run test and ensuring your tablets are fully operational, so there are no surprises during your team’s first outing. Let’s go over the key steps to kick off the season smoothly.

PRE-STORM PREPARATIONS

Click on the [linked article] to access the Knowledge Base.

Tablet Diagnostics - 30 Day Check

90% of issues during the first snowfall stem from connectivity problems or user login errors (PIN). To help you anticipate and resolve these issues, we’ve launched a new diagnostic feature accessible via Management > Devices.
This tool lets you quickly check your tablets' readiness:

• Green checkmark: The tablet has connected to LTE with an active user in the last 30 days. Log into the mobile app on each tablet to ensure a green checkmark appears in your interface.
• Red X: Indicates a login and/or connection issues.

Ensure Your Operational Map is Ready

• Activated Clients on the Map: Confirm that your clients are active. They must meet four specific conditions to appear—[Details Here].
• Validated Routes: Double-check that your routes are correctly included in geocodings—[Details Here].
  • If a yellow triangle appears on one of your routes in the Operations Menu > Map, two scenarios are possible:

        1. The geocoding is not included in a route.

        2. The geocoding may be overlapping/crossed. Adjust it in the contract (Location tab) if necessary.

To resolve either issue, return to Operations > Map, select your route, and click the pencil icon to edit. Adjust/move the white point on the geocoding and save. The yellow triangle should disappear. If not, refresh the page—[Details Here].
 

Tablet Setup for Mobile Users (Operators)

• Create PINs: Assign a PIN to each operator—[Details Here].
• Tablet Training: Build confidence with our FolloTrac training video—[Watch Here].
   

⚠️⚠️   Dry Run - Route Simulation

Conduct a dry-run simulation on your routes to ensure they work correctly and that all houses appear without yellow triangles. This often-overlooked step is critical for avoiding last-minute tablet issues.

HEADS UP!

Error Code 418 - Urgent Migration Reminder (ZTE 3-4)

If you haven’t updated your device since spring, you may encounter Error Code 418. Update now—[Details Here].

Bulk Alert Sign-Up Service (Opt-In)

Need to remind clients about pending alert subscriptions? For only $0.05 per number, our team can target non-respondents (orange numbers). Interested? Email us at support@follosoft.com by November 20th. The campaign will launch on November 21st.

Equipment -  Samsung A9 Tablets
It’s not too late to order your tablets! Once payment is processed, your order will ship within 48 business hours, and you’ll receive a confirmation email with a tracking number.

2024-25 Pricing:
- Tablet Kit : 520 $ 

- Tablet Only : 395 $ 

NEW FEATURES & IMPROVEMENTS

Webinar Training Sessions:

We’re launching weekly webinar training sessions, starting with our new clients and soon available to everyone. Based on demand, we’ll adjust the schedule in the coming months. Detailed information will be shared in December. Let us know what topics interest you by completing this survey: [Take the Survey]

Web Portal Updates:

Here are two recent improvements that have been rolled out:

• Online Payment Filter Adjustments: Filters are now sorted by popularity for easier selection.
• Report Management: Manager and Owner users can now delete PDF reports and view creation dates.

Prepare for a smooth and efficient winter season. Tackle the snow with confidence and rely on Follosoft’s robust features and dedicated support. ❄️🚜