The buzz of the first snowfall is unmistakable as the winter season officially begins for most of our clients. Among them, Northern Snowand other
companies in their sector (Sault Ste. Marie, Ontario) stand out, having faced an impressive snowfall of279 cm (110 inches) so far, with teams working tirelessly to serve their customers. Kudos to them and to all businesses successfully tackling this season's challenges!
With over
4,500 tablets connected simultaneously and 596,000 notifications sent, our system has reached unprecedented records at the start of this season. 🚜❄️ We are aware that some recent adjustments caused instabilities during the first storms, and we want to thank you for your patience and understanding. To better support you and enhance transparency, we have set up a dedicated
'Status' page [https://status.follosoft.com/?locale=en]. This page will keep you informed in real-time about the system status and any important updates.
Our priority is to provide you with a reliable and efficient experience throughout the season. We are working tirelessly to optimize our services so you can focus on what matters most: your success.
NEW FEATURES & IMPROVEMENTS
Web Platform Updates
Here are the latest updates designed
to enhance your experience with our web platform:
Contract Filtering : A new "At least one succesful payment" filter is now available, making it easier to manage active clients.
TIPS FOR SUCCESS Click on [Details Here]to access the full article directly in our Knowledge Base.
Snow Alerts - Optimize for Maximum Efficiency Notifying your clients at the right time enhances efficiency by reducing delays and facilitating snow removal. Mastering the system is key to reaping these
benefits.
On the Tablet - (Owners or Supervisors Only) — [Details Here]
Tap the phone icon for the desired route.
The icon will change from white to green, indicating the alert is active.
If you see a yellow triangle on one of your routes, two possibilities exist:
The geocoding is not included in a route.
The geocoding may be overlapping. Adjust this in the contract ("Location" tab) if necessary.
For either case, return to "Operation > Map," edit the route, and adjust the white point on the geocoding. Save, and the triangle should
disappear.
4. Accessing Operator Notes
To view notes left by your operator on the tablet, you now have two options:
Via "Operations > Map"
Via the Web Portal "Reports > Generator" — [Details Here]
After exporting the file, you’ll find this information in the visit details, specifically under column
H.
5. Meaning of Symbols in Contract Logs
Several symbols may appear in the contract logs, either individually or in combination.— [Details Here]
Finger Icon: Manual visit or vehicle in the driveway
Green
Hexagon: Automatic physical visit by the tractor
Arrowed Route Icon: Reversed route
Tablet/PC Icon: Manual notes added (tablet or portal).
NEWS :
Training Webinars
In November and December, we launched webinars for new clients, and their success has motivated us to expand to all clients in 2025. These webinars aim to share Follosoft best practices and foster collaboration. Upcoming webinars will begin in the second week of January. Stay tuned for more details by email!
We’re excited to exhibit again at Landscape Ontario. This is an excellent opportunity to discover the latest industry innovations and meet market experts.
📍 WHEN ? Tuesday, January 7, to
Thursday, January 9, from 9 AM to 4 PM.
🎫 FREE ENTRY : Register using our VIP Code: FOLL1438.
We look forward to meeting and exchanging ideas with you!
🎄 Season’s Greetings! 🎄
As the year ends, the entire Follosoft team thanks you for your trust and collaboration. We wish you a joyous holiday season filled with happiness,
quality time with loved ones, and some well-deserved rest before the winter season resumes.
